Types of Information We Collect

Personal Information:

Personal information refers to data that can identify an individual. At Bearbrick888, we collect the following personal information:

• Identity Data: Name, date of birth, nationality, and government-issued identification numbers (e.g., MyKad or passport number).
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Bank account details, credit/debit card numbers, and transaction history.

Usage Data:

We can learn more about how you use our platform by looking at the details of your usage. Among these are:  

• Activity Data: Pages visited, games played, and the duration of your sessions.
• Interaction Data: Clicks, taps, and other actions taken on the platform.

Technical Data:

We collect technical information to optimize our platform’s performance:

• Device Data: Type of device, operating system, and browser type.
• Network Data: IP address, network provider, and connection speed.

Location Data:

If you give us permission, we may use your location data to offer you more relevant services or offers.

How We Collect Information

Directly from You:

We collect personal information that you provide during:

• Account Registration: You provide personal and contact details when creating an account.
• Transactions: Data generated when you make deposits or withdrawals.
• Support Requests: Information was shared with customer support to resolve issues.

Automatically:

Certain information is collected automatically:

• Cookies are small data files your device stores on its hard drive to remember your choices and how you use them.
• Web Beacons: Tiny graphics that monitor website usage and email engagement.
• Logs: Files that record website activities, such as login attempts and page views.

From Third Parties:

We may receive your information from:

• Service Providers: Partners that help process payments, verify identities, and prevent fraud.
• Marketing Partners: Organizations that promote our services to new users.

1. How We Use Your Information

Providing Services:

• Account Management: Maintain and update your user profile.
• Transaction Processing: Handle deposits, withdrawals, and account credits.
• Game Recommendations: Suggest games based on your playing history.

Improving Our Platform:

• Analytics: Analyze usage data to improve user experience and identify potential issues.
• Feedback: Use customer feedback to enhance services and develop new features.

Marketing and Communication:

• Promotions: Send you special offers and updates on new games or features.
• Surveys: Invite you to participate in surveys to gather insights on user preferences.

Legal Compliance:

• KYC Regulations: Verify identities to comply with anti-money laundering laws.
• Fraud Prevention: Detect and prevent fraudulent activities on the platform.

How We Share Your Information

With Service Providers:

We partner with trusted vendors who assist in providing services:

• Payment Processors: Facilitate deposits and withdrawals securely.
• Identity Verification Services: Verify your identity during registration.
• Analytics Providers: Analyze user behavior to enhance the platform.

For Legal Reasons:

We may disclose information if required by law or in response to legal proceedings:

• Law Enforcement: Cooperate with authorities during investigations.
• Legal Compliance: Ensure adherence to applicable laws and regulations.

With Your Consent:

We may share information with third parties if you give us explicit consent.

Data Security

Encryption:

We use standard encryption in the business for both in-transit and at-rest security.  

Access Controls:

Strict access rules ensure that only authorized people can access sensitive data.  

Monitoring:

We continuously monitor our systems for security breaches and vulnerabilities.

Regular Checks:

We do security audits daily to find and reduce possible risks.  

Your Rights

Access and Update:

You have the right to access and update your personal information anytime.

Data Portability:

Request a copy of your data in a structured, machine-readable format.

Erasure:

Ask for the destruction of your data, as long as it’s not against the law.  

Restriction:

Request restrictions on processing your data under certain conditions.

Objection:

If you have a valid interest, you can object to data processing.  

Cookies and Tracking Technologies

Cookies:

We use cookies to personalize your experience and remember your preferences.

Types of Cookies:

• Essential: Necessary for the website’s basic functionality.
• Performance: Track how users interact with the website.
• Marketing: Display relevant ads based on your browsing behavior.

Managing Cookies:

You can change how cookies work in your browser’s settings.  

Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy:

Account Data:

As the law requires, you keep your account for a lifetime and a certain period afterward.

Transaction Data:

Held on to meet law and regulatory requirements.  

Usage Data:

They were kept for analysis and optimization, typically for shorter periods.

Cross-Border Data Transfers

We may transfer your data to jurisdictions outside Malaysia:

• Adequate Protection: Ensure the receiving country has adequate data protection laws.
• Standard Contractual Clauses: Use contractual clauses to protect your data.
• User Consent: Obtain your consent before transferring data across borders.

Children’s Privacy

Bearbrick888 is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal data, we will delete it promptly.

Changes to this Privacy Policy

We may change this policy from time to time to reflect changes in the law or in the way we do business:  

• Version History: Maintain a version history with dates of revisions.
• User Notifications: Notify users of significant changes through email or website announcements.

Contact Us

If you have any questions or concerns regarding this policy, please get in touch with us:

• Email: Support@bearbrick888-my.com
• Address: Bearbrick888, Privacy Office, Kuala Lumpur, Malaysia.

Legal Basis for Processing Data

We process personal data based on the following:

• Consent: When you provide consent for specific purposes, such as marketing.
• Contractual Obligations: To fulfill contractual obligations, like processing payments.
• Legitimate Interests: For legitimate business interests, such as fraud prevention.
• Legal Obligations: To follow the rules and laws that apply to you

Websites from other people

Our site may contain links to other websites. Please read these websites’ privacy policies, as we are not in charge of how they handle your information.  

International Users

If you access our services from outside Malaysia, your data may be transferred to, stored, and processed in Malaysia. You agree to transfer your data to Malaysia when you use our services.  

Dispute Resolution

If you have any complaints regarding this privacy policy, please get in touch with us first to resolve the issue. If the problem isn’t fixed, you can file a complaint with the appropriate data protection body.  

Notification of a Data Breach  

In the event of a data hack, we will follow the law and tell the affected users and the proper authorities.  

In charge of data protection  

We have appointed a Data Protection Officer (DPO) to oversee privacy compliance. You can contact the DPO at Support@bearbrick888-my.com.

Automated Decision-Making

We do not use automated decision-making processes that produce legal effects concerning individuals.

Additional Information

You can read our page of Frequently Asked Questions (FAQs) or call our customer service team to learn more about this privacy policy. This comprehensive policy aims to cover every aspect of data collection, usage, and protection at Bearbrick888 to ensure transparency and compliance with relevant laws.